Installer issues.

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Installer issues.

Postby spazmatic » Tue Aug 26, 2008 11:08 am

The installer seems to work fine, but when the progress bar finishes I get this error. "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." Any ideas on how to fix this?

edit - Just read the other thread here and it looks like Karl is aware of it. I will leave this thread here though.
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Re: Installer issues.

Postby Karl G. » Tue Aug 26, 2008 11:19 am

There might be an issue with Windows permissions. The failure-to-install thing is because this program requires that specific version of Direct3D be installed.

Do the files remain after you quit the installer?
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Re: Installer issues.

Postby spazmatic » Tue Aug 26, 2008 11:32 am

Karl G. wrote:There might be an issue with Windows permissions. The failure-to-install thing is because this program requires that specific version of Direct3D be installed.

Do the files remain after you quit the installer?



No not even the folder.
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Re: Installer issues.

Postby Karl G. » Tue Aug 26, 2008 11:50 am

Ok. Are you running Vista as well? I'm scouring the web for documentation about how to fix this...
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Re: Installer issues.

Postby spazmatic » Tue Aug 26, 2008 12:05 pm

Yes, I am using Vista.
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Re: Installer issues.

Postby Karl G. » Tue Aug 26, 2008 12:17 pm

OK so I'll be posting a fix asap.
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Re: Installer issues.

Postby thadiusofx3 » Tue Aug 26, 2008 12:19 pm

whats weird is im using vista and it worked fine for me
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Re: Installer issues.

Postby spazmatic » Tue Aug 26, 2008 1:03 pm

Hmm odd. Karl please pm me the new client if you do manage to fix it. Thanks :D
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Re: Installer issues.

Postby thadiusofx3 » Tue Aug 26, 2008 1:03 pm

check the private forum
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