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Installer issues.

PostPosted: Tue Aug 26, 2008 11:08 am
by spazmatic
The installer seems to work fine, but when the progress bar finishes I get this error. "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." Any ideas on how to fix this?

edit - Just read the other thread here and it looks like Karl is aware of it. I will leave this thread here though.

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 11:19 am
by Karl G.
There might be an issue with Windows permissions. The failure-to-install thing is because this program requires that specific version of Direct3D be installed.

Do the files remain after you quit the installer?

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 11:32 am
by spazmatic
Karl G. wrote:There might be an issue with Windows permissions. The failure-to-install thing is because this program requires that specific version of Direct3D be installed.

Do the files remain after you quit the installer?



No not even the folder.

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 11:50 am
by Karl G.
Ok. Are you running Vista as well? I'm scouring the web for documentation about how to fix this...

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 12:05 pm
by spazmatic
Yes, I am using Vista.

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 12:17 pm
by Karl G.
OK so I'll be posting a fix asap.

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 12:19 pm
by thadiusofx3
whats weird is im using vista and it worked fine for me

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 1:03 pm
by spazmatic
Hmm odd. Karl please pm me the new client if you do manage to fix it. Thanks :D

Re: Installer issues.

PostPosted: Tue Aug 26, 2008 1:03 pm
by thadiusofx3
check the private forum